Food and beverage, luxury wine and spirits (direct-to-consumer)Luxury Wine & Spirits Group
A luxury wine group running its direct-to-consumer e-commerce operation on Salesforce Commerce Cloud needed a trusted expert partner to support every aspect of its platform.
A wine group managing multiple premium labels had built a sophisticated direct-to-consumer e-commerce platform spanning Salesforce Commerce Cloud, Service Cloud, Marketing Cloud, Salesforce CMS, and several third-party integrations. The platform was live and in production, but its complexity required deep Salesforce expertise across every layer. When the group transitioned away from its original implementation partner, SiiMPLY7 stepped in as their full-service Salesforce support team.
The challenge
Running a multi-cloud Salesforce stack in production across Commerce Cloud, Service Cloud, Marketing Cloud, and multiple third-party integrations means issues arise at every layer. The group needed a single partner with deep expertise across the full platform, capable of troubleshooting subscription flows, resolving case management issues, supporting campaigns, and managing payment and fulfillment integrations, without the overhead of managing multiple specialist vendors.
The solution
SiiMPLY7 became the group's full-service Salesforce support partner, covering every aspect of the platform: Commerce Cloud storefront support and enhancements, Service Cloud case management, Marketing Cloud journey and campaign support, Salesforce CMS content operations, and troubleshooting across the payment, subscription, and fulfillment integrations. The team worked as an embedded extension of the internal team, handling day-to-day issues and longer-term optimization across the entire stack.
Implementation highlights
What we built.
- Commerce Cloud storefront support, maintenance, and enhancements
- Service Cloud case management and customer support operations
- Marketing Cloud journey and campaign support
- Salesforce CMS content operations
- Payment and subscription integration troubleshooting
- Order management and fulfillment integration support
Results
A single partner supporting every layer of a complex multi-cloud Salesforce stack
Expert support across Commerce, Service, Marketing, and all integrations in one place
Ongoing enhancements and optimization delivered without disrupting a live production environment
Engagement summary
SiiMPLY7 stepped in as the group's full-service support partner across a live, multi-cloud Salesforce stack, handling day-to-day issues and longer-term optimization as an embedded extension of the internal team.
What's next
With a trusted support partner covering the full platform, the team was positioned to accelerate enhancements and expand the subscription product offering with confidence.
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